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This discussion topic has been answered Discussion topic: Security phone number is different to my new phone number so unable to log on.

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Message posted on ‎12 Jan 2024 02:18 PM

Security phone number is different to my new phone number so unable to log on.

I am unable to log on as it sends the code number to my old phone number of which I don't have. Ant help please and I have changed my new number on my account details. 

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Message posted on ‎12 Jan 2024 02:53 PM

Re: Security phone number is different to my new phone number so unable to log on.

Posted by a Superuser, not a Sky employee. Find out more

Turn off 2 step verification by choosing 'can't log in with code' link on the sign on screen, then use the Recovery Code Sky sent you when you activated 2 step verification. Then you can re-activate it if you wish, entering your new mobile number when prompted.

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Message posted on ‎12 Jan 2024 02:27 PM

Re: Security phone number is different to my new phone number so unable to log on.

Posted by a Superuser, not a Sky employee. Find out more

Are you trying to log into Sky Yahoo Mail? Or somewhere else?

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Message posted on ‎12 Jan 2024 02:27 PM

Re: Security phone number is different to my new phone number so unable to log on.

Posted by a Superuser, not a Sky employee. Find out more
@stevemeek wrote:

I am unable to log on as it sends the code number to my old phone number of which I don't have. Ant help please and I have changed my new number on my account details. 

Have you thought about updating the details with whichever websites use your mobile number for verification?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Message posted on ‎12 Jan 2024 02:30 PM

Re: Security phone number is different to my new phone number so unable to log on.

Log onto my Sky email account.

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Message posted on ‎12 Jan 2024 02:33 PM

Re: Security phone number is different to my new phone number so unable to log on.

Yes done all that, it's OK if I use my iPhone but the problem is when I log on with my laptop.

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This message was authored by: Mark39 Answer

Message posted on ‎12 Jan 2024 02:53 PM

Re: Security phone number is different to my new phone number so unable to log on.

Posted by a Superuser, not a Sky employee. Find out more

Turn off 2 step verification by choosing 'can't log in with code' link on the sign on screen, then use the Recovery Code Sky sent you when you activated 2 step verification. Then you can re-activate it if you wish, entering your new mobile number when prompted.

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Message posted on ‎12 Jan 2024 03:56 PM

Re: Security phone number is different to my new phone number so unable to log on.

That sounds really good,  I'll try that tomorrow when I try to log on again. Thanks 

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Message posted on ‎14 Jan 2024 07:43 AM

Re: Security phone number is different to my new phone number so unable to log on.

Yes my Sky email account. 

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Message posted on ‎16 Jan 2024 01:56 PM

Re: Security phone number is different to my new phone number so unable to log on.

That worked a treat, many thanks.

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