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Discussion topic: Recovered account after being hacked and now having to change password every few hours

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This message was authored by: Robin+Alan

Recovered account after being hacked and now having to change password every few hours

I havd my email account hacked this morning. I had someone help me to remove the rules created by the hacker and change my password, but since then I am having to change my password again every few hours as the new password stops working. I go through the password reset process again and can log back in, but only for a few hours.

 

I suspect that the hacker is continuing to try the old password (possibly with an automated process) and that this is causing the account to be locked until I change the password again. Is there any way I can stop this happening? I can't continue to use the account this way.

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