Password is correct but I can not sign into email on outlook app.

[ReeceHelp]

I can sign into my sky email directly through sky.com and yahoo mail but when I try to connect my account to the outlook app on my phone or try to login online via outlook it says there is a sign in error and that it is unable to do so or my password is incorrect when I know it is right. I have deleted the app and redownloaded it and have talked to the support team there however they told me to contact sky instead to sort it out. Any ideas?

[Mark39 · Accepted solution]

You need to use an app password for the Outlook app, in place of your normal Sky password. Further explanation and a link to the app password generator here: https://www.sky.com/help/articles/problems-accessing-sky-mail-from-your-email-app