Discussion topic: No longer have phone that’s connected to my email account
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Message posted on 10 Nov 2024 07:20 PM
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No longer have phone that’s connected to my email account
I can't change my password as I no longer have the mobile number connected to my sky email account
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Message posted on 10 Nov 2024 07:39 PM - last edited: 10 Nov 2024 08:03 PM
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Re: No longer have phone that’s connected to my email account
Although you don't have the phone did you make a note of the recovery code you were sent when you set this up because if you did then you can use this to get access to your account as it will turn this off thus allowing you to set this up again with your new phone number.
If you don't have access to this then you will have to contact Sky and ask then to deactivate this for you. Do note that there is a 21 day turn around on doing this so do not let the adviser wrongly tell you to go to Yahoo as they will not be able to help.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 10 Nov 2024 07:55 PM
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Re: No longer have phone that’s connected to my email account
@reeceday wrote:
I can't change my password as I no longer have the mobile number connected to my sky email account
Did you set up 2 step login for Sky Yahoo Mail (a Verification Code texted to you every time you log in)? Or is this for a password reset code?
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