My sky email has been hacked. All my emails and folders are gone.

[Judy32]

My contacts are being bombarded with hoax messages asking them to send me money etc.

All my emails and folders are gone. The help line has not been at all helpful. Any ideas, please??

[Mark39]

@Judy32 first things first - have you changed your password and did you use a strong password of at least 6 characters, numbers, letters and special characters and not a word you can find in the dictionary? Adding 2 step login may help security too (make sure you keep a separate note of your Recovery Code if you do).

[caesarome]

@Judy32 

Also go to Settings (the screw icon on the right hand side) > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

If you have had to make a change then logout and change your password:

https://skyid.sky.com/resetpassword/

You might want to give some thought to setting up two step verification as per this:

https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

If you do set this up it in important that you make a note of and keep safe the recovery code.