My sky account does not recognise my password. I cannot access my account or my emails

[BB661]

As I got to sky.com/signin/email. When I get to the page I click on sign in in top r hand corner. I type in my password it does not recognise it. I have not changed it. I don't know why it won't recognise it.

I have clicked to change password but it says it will email to me. I cannot access my emails so that doesn't help

[Mark39]

If you're unable to reset your password (I agree it's the first thing to try) you'll need to give Sky a call. Tell them you can't reset your SkyiD password.

[caesarome]

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@BB661 wrote:

I have clicked to change password but it says it will email to me. I cannot access my emails so that doesn't help

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Are you able to access this link as the reset email will go to the recovery email address you have setup and not your Sky email one:

https://www.sky.com/mydetails/account-info