My email account has been hacked/spame

[JamesRose]

My account has been Spammed and I can't get into my acccout.

[Mark39]

What error message do you see when you try to log in here: https://www.sky.com/signin/email  ?

[caesarome]

It is doubtful your account has been hacked, it is more likely that you might have responded to a scam email and given someone you login details for them to gain access.

[Edward33]

@JamesRose did you manage to resolve this as my grandad is having the same issue and is now unable to access the account and sky are being less than helpful 

[Mark39]

@Edward33 what happens when he tries to log in via the link posted earlier?

[Edward33]

Account problem

We apologise for the inconvenience, but we have encountered a problem with your account.
Please contact (Removed)for further assistance.

Moderator note: Removed phone number

[Edward33]

It comes up with this error message

[Edward33]

Account problem 

@Mark39 

 

[caesarome]

@Edward33 

Has it tried changing his login password via this link:

https://skyid.sky.com/resetpassword/

[JamesRose]

Spoke to Sky Advisor because changing Passwords doesn't stop spam access.

Sky advisor rhey told me to stop using Sky accounts and try gmail instead.

Not impressed

[Mark39]

---

@JamesRose wrote:

Spoke to Sky Advisor because changing Passwords doesn't stop spam access.

---

If you mean receipt of spam emails, no, of course not. 

[caesarome]

@JamesRose 

Could you answer the question asked by @Mark39 about what happens when you try to login in here, what message do you see:

https://skyid.sky.com/signin/email/