My email account has been hacked/spame

[JamesRose]

My account has been Spammed and I can't get into my acccout.

[Mark39]

What error message do you see when you try to log in here: https://www.sky.com/signin/email  ?

[caesarome]

It is doubtful your account has been hacked, it is more likely that you might have responded to a scam email and given someone you login details for them to gain access.

[Edward33]

@JamesRose did you manage to resolve this as my grandad is having the same issue and is now unable to access the account and sky are being less than helpful 

[Mark39]

@Edward33 what happens when he tries to log in via the link posted earlier?

[Edward33]

Account problem

We apologise for the inconvenience, but we have encountered a problem with your account.
Please contact (Removed)for further assistance.

Moderator note: Removed phone number

[Edward33]

It comes up with this error message

[Edward33]

Account problem 

@Mark39 

 

[caesarome]

@Edward33 

Has it tried changing his login password via this link:

https://skyid.sky.com/resetpassword/

[JamesRose]

Spoke to Sky Advisor because changing Passwords doesn't stop spam access.

Sky advisor rhey told me to stop using Sky accounts and try gmail instead.

Not impressed

[Mark39]

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@JamesRose wrote:

Spoke to Sky Advisor because changing Passwords doesn't stop spam access.

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If you mean receipt of spam emails, no, of course not. 

[caesarome]

@JamesRose 

Could you answer the question asked by @Mark39 about what happens when you try to login in here, what message do you see:

https://skyid.sky.com/signin/email/

[jayach]

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@JamesRose wrote:

Spoke to Sky Advisor because changing Passwords doesn't stop spam access.

---

Why would you think it would?

Spam doesn't have access to your email, it is received by your email because anyone can send to your email address.

Most spam should be intercepted by the spam filter, but spammers have ways of avoiding it, mostly by using the credentials of people they have "phished".