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Discussion topic: My Sky Yahoo email sends out messages but cannot receive incoming messages since I changed password

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Avatar for paulinemoore1958
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This message was authored by: paulinemoore1958

Message posted on ‎17 Apr 2024 11:11 PM

My Sky Yahoo email sends out messages but cannot receive incoming messages since I changed password

My Sky Yahoo email account was hacked and the hacker changed the password and security questions, so I had no access. I've now changed the password and have access again but the account can now only send outgoing messages but cannot receive incoming ones, so I have no idea where all the messages which should be in the inbox are going to.  Help, please!

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎18 Apr 2024 09:58 AM

Re: My Sky Yahoo email sends out messages but cannot receive incoming messages since I changed passw

Posted by a Superuser, not a Sky employee. Find out more

Login to your online account:

 

https://skyid.sky.com/signin/email/


Go to Settings > More Settings > Filters and remove anything that you did not setup.

 

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

 

And again remove anything here that you did not setup.

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