My Outlook account still can not connect to the sky.com servers?

[Mohawk52]

I'm using  Outlook 2003 which has worked just fine up until the global outage, but I still can not get any messages either in or out on it. is there still problems? I have tested the outlook account settings but it keeps coming back saying " specified server found, but there is no response from the server" I get this for both pop3 and SMTP.  I can get messages on the mail.yahoo.com site though. Any Help with this please?

[caesarome]

@Mohawk52 

Try using  these servers instead;

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

[jayach]

No, there are no current ongoing problems.

I also use Outlook 2003, and it is still working fine.

Have you made any changes recently that could be causing the problems? (like updated security software)

Are you using a generated password?

[Mohawk52]

Hi to both, thanks for replying, I've changed nothing since the outage, or after. I was using the settings 995 and 465 respectively as requested by Sky when I first connected years ago,  but I just tried 993 as sugested, but nothing worked for that either sadly.

[Mohawk52]

I am also using a generated password too.

[Mark39]

Have you tried a fresh generated password?

[Mohawk52]

Not even the test message gets through either.

[Mohawk52]

Yeah I tried that as well. but still no joy.

[Mark39]

Can you log in herehttps://www.sky.com/signin/email ?

[Mohawk52]

Yeah just tried that " an unknown error has occured". 😆

[Mohawk52]

Now it's working but that's always worked and I've been logged in all day as that's the only way I can see my recent massages on my desktop now. I get my massages on my iPhone no problem, but I don't use that for my business when I'm at home.

[Mohawk52]

Messages. I should learn to spell. 😅

[Mohawk52]

When I login to my outlook emails I get; Outlook send/receive progress report: "Task pop3.tools.sky.com receiving report error (0x80040900) server name you entered can not be found on the network. " etc.😣

[jayach · Accepted solution]

If you are trying to use pop, the pop server is pop.tools.sky.com, not pop3. Also try pop.mail.yahoo.com.

Are you definately using a generated password?

[Mohawk52]

Hi, Well pop3 is what it's been since I first created my Sky account way back when. I'll try just pop and let you know the result. Just checked and it is listed as pop.tools.sky.com, however the error report list it as pop3.tools.sky.com oddly.??