Missing email from and to email account

[mrsbilko]

I suddenly have stopped recieving emails from one address, I also am not being able to send messages to this address through. Either of my sky address. I can send and receive from my Gmail account with no issues. This issue started yesterday. I am secretary of a sporting group and need this email acct working. It is not on my blocked sender's and messages do not go to junk. Urgent help required 

[Mark39]

What's the 'bounce' message when you try to send an email to this particular recipient?

[mrsbilko]

No nothing. Can look on the cloud email and nothing there. Email sent are sent to and from a group. I am only member missing out. Thought maybe the account blocking   it works ok with gmail

[Mark39]

We know there have been occasional issues with Hotmail addresses. If that's not the problem, it may be simplest just to wait and see if it's temporary and resolves itself.

[mrsbilko]

My problem is as secretary of an event 2 weeks away I need my sky account working now.

[Mark39]

By all means give Sky a call, but I'm not confident that they'll be able to help with this.

[caesarome]

So what happens when you try to send an email to this email address ?

You will be wasting your time calling Sky about this.