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Discussion topic: Locked out of Yahoo and cant get 6 digit code

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This message was authored by daytona12 This message was authored by: daytona12

Locked out of Yahoo and cant get 6 digit code

I have got locked out of Yahoo, I have reset password and confirmed through back up email, when I come to log in it says its sending 6 digit code to my mobile. It never arrives and after multiple resend requests it still not arriving. 

Any suggestions why the code is not sending.

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This message was authored by caesarome This message was authored by: caesarome

Re: Locked out of Yahoo and cant get 6 digit code

Posted by a Superuser, not a Sky employee. Find out more

No idea why you are not receiving the code but you might be able to turn off two step authentication.

 

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.


To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Locked out of Yahoo and cant get 6 digit code

Posted by a Superuser, not a Sky employee. Find out more

There have been a few reports of the same problem with Verification codes not arriving in a timely manner. 

 

If you made a note of the Recovery Code as suggested when you  originally set up two step login, you can use it to turn off the 2 step requirement.

daytona12
Topic Author
This message was authored by daytona12 This message was authored by: daytona12

Re: Locked out of Yahoo and cant get 6 digit code

Cant get into email to get the recovery code so cant switch off 2FA

This message was authored by Mark39 This message was authored by: Mark39

Re: Locked out of Yahoo and cant get 6 digit code

Posted by a Superuser, not a Sky employee. Find out more

Can only suggest, then, that you speak to Sky to report the problem with receiving the Verification code.

daytona12
Topic Author
This message was authored by daytona12 This message was authored by: daytona12

Re: Locked out of Yahoo and cant get 6 digit code

Do Sky have a phone line ? Tried the Bot and that was not much help

 

This message was authored by caesarome This message was authored by: caesarome

Re: Locked out of Yahoo and cant get 6 digit code

Posted by a Superuser, not a Sky employee. Find out more

@daytona12 wrote:

Cant get into email to get the recovery code so cant switch off 2FA


There might be another way to access your emails to locate the recovery code and that is to set up your account via an email app or program like Outlook as you wouldn't need a code to get into your account this way.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Locked out of Yahoo and cant get 6 digit code

Posted by a Superuser, not a Sky employee. Find out more

You can find the number to call via the 'need more help' link here: https://www.sky.com/help/home

 

Or it's 150 with a Sky mobile or landline.

This message was authored by GRFC8 This message was authored by: GRFC8

Re: Locked out of Yahoo and cant get 6 digit code

I have 2-step verification which requires the 6 digit code. Same as you I have requesyted it several times to no avail

 

This message was authored by caesarome This message was authored by: caesarome

Re: Locked out of Yahoo and cant get 6 digit code

Posted by a Superuser, not a Sky employee. Find out more

You can turn it off by signing in with the recovery code as mentioned above.

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This message was authored by wilkinson57 This message was authored by: wilkinson57

Re: Locked out of Yahoo and cant get 6 digit code

Today having a problem with the 2 step verification, request to await for the code on another device which never arrives. I then went to reset and do recovery by using the recovery code. Which was accepted but then a new code was to be sent which again hasn't been received. Frustrated as don't understand why this isn't working. Please can anyone assist?

 

This message was authored by Mark39 This message was authored by: Mark39

Re: Locked out of Yahoo and cant get 6 digit code

Posted by a Superuser, not a Sky employee. Find out more

@wilkinson57 wrote:

Today having a problem with the 2 step verification, request to await for the code on another device which never arrives. I then went to reset and do recovery by using the recovery code. Which was accepted but then a new code was to be sent which again hasn't been received. Frustrated as don't understand why this isn't working. Please can anyone assist?

 


If you've used the Recovery Code correctly, 2 step login will be turned off and no further codes sent, unless you activate it again.

This message was authored by Janet8 This message was authored by: Janet8

Re: Locked out of Yahoo and cant get 6 digit code

I have been trying to get the 6 digit code as well but although I have received other texts nothing comes through from sky. This message doesn't help.

'Please enter the recovery code you saved when you first set up two-step verification. If you use this code, you’ll need to set up two-step verification again.'

I cannot find this recovery code!!

 

This message was authored by telfers This message was authored by: telfers

Re: Locked out of Yahoo and cant get 6 digit code

I have just spoken with Sky support and they inform me the two step verification process is an error on their part and are working to fix it. This may take 24 hours

 

This message was authored by wilkinson57 This message was authored by: wilkinson57

Re: Locked out of Yahoo and cant get 6 digit code

Exactly, what happened for me. But found a note on my long list of things to remember recovery code which entered and gave access. But still can't use or reset up 2 step verification 😖 

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