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Discussion topic: I have changed my mobile number and my verification code got sent to my old number

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Message posted on ‎08 Oct 2024 01:24 PM

I have changed my mobile number and my verification code got sent to my old number

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Message posted on ‎08 Oct 2024 01:33 PM - last edited: ‎08 Oct 2024 01:36 PM

Re: I have changed my mobile number and my verification code got sent to my old number

Posted by a Superuser, not a Sky employee. Find out more

@spaffy  Did you update the mobile number within your email account before changing the number on your phone?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Message posted on ‎08 Oct 2024 01:34 PM

Re: I have changed my mobile number and my verification code got sent to my old number

Posted by a Superuser, not a Sky employee. Find out more

@spaffy use your Recovery Code (you did keep a separate note of it as Sky recommended?) to turn off 2 step login. You can then set it up again with the new mobile number.

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Message posted on ‎08 Oct 2024 02:34 PM

Re: I have changed my mobile number and my verification code got sent to my old number

I don't have a recovery code, wouldn't know where to find, I set up my email over a decade ago 

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Message posted on ‎08 Oct 2024 02:36 PM

Re: I have changed my mobile number and my verification code got sent to my old number

Nope, tried ringing sky very unhelpful 

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Message posted on ‎08 Oct 2024 02:40 PM

Re: I have changed my mobile number and my verification code got sent to my old number

Posted by a Superuser, not a Sky employee. Find out more

@spaffy if you set up 2 step login, a Recovery Code was displayed on screen, and sent by email to you.

 

2 step login was offered within the last 12 months or so, so nothing to do with when you set up your email account. 

 

What happens when you try to sign in here: https://www.sky.com/signin/email Error message?

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