Discussion topic: I have been unable to access my email and the two step verification is not working.
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Message posted on 28 Apr 2024 09:54 PM
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I have been unable to access my email and the two step verification is not working.
On 3 April my email was hacked. Sky locked my email following a call for security reasons. I was advised to call back after 2 days. I have made 23 calls and several complaints and still the two step verification will not work. It sends a code to my email that is locked! It will not let me log in by using a memorable date (error message says I have tried too many times!). The complaints department advised the Sky team to remove the two step verification. I was told after 23 days this was finally done but yesterday I was still getting the same message. I am so stressed over this as I am awaiting urgent emails. Any advice welcome
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Message posted on 28 Apr 2024 10:03 PM
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Re: I have been unable to access my email and the two step verification is not working.
The 2 step verification code should be sent to a mobile phone and not an email address.
Since they told you that the account has been unlocked have you tried resetting the password via this link:
https://skyid.sky.com/resetpassword/
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Message posted on 28 Apr 2024 10:04 PM
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Re: I have been unable to access my email and the two step verification is not working.
The two-Step Verification code is sent by text message not by email, so this doesn't sound like a two Step Verification issue. Removing 2 Step Verification won't therefore fix it.
If this is a Verification code required by Yahoo, a few other Ccommuniry members have had the same issue which appears to require communication between Sky and Yahoo to fix.
Message posted on 29 Apr 2024 06:57 PM
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Re: I have been unable to access my email and the two step verification is not working.
@Amanda08 wrote:On 3 April my email was hacked. Sky locked my email following a call for security reasons. I was advised to call back after 2 days. I have made 23 calls and several complaints and still the two step verification will not work. It sends a code to my email that is locked! It will not let me log in by using a memorable date (error message says I have tried too many times!). The complaints department advised the Sky team to remove the two step verification. I was told after 23 days this was finally done but yesterday I was still getting the same message. I am so stressed over this as I am awaiting urgent emails. Any advice welcome
Thank you for this info, I will mention to the complaints team who were supposed to call me back today
Message posted on 29 Apr 2024 07:00 PM
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Re: I have been unable to access my email and the two step verification is not working.
Yes I have tried resetting and initially a code was sent by text. But now I don't even get this far. It requests my memorable date and then the message says I have entered too many times. Try again tomorrow. This has been happening for 25 days
Message posted on 29 Apr 2024 07:42 PM
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Re: I have been unable to access my email and the two step verification is not working.
What happens if you try to login to this link:
https://www.sky.com/mydetails/account-info
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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