I changed my sky yahoo email but i can only log in with my old one

[steve+croft]

I changed my sky yahoo email pass word and it shows in My Account as being changed on that date. I also received an e mail confirming it has been changed but I can only log in with my old password. Why?

[Mark39]

Where did you change your Sky Yahoo Mail password?

[caesarome]

---

@steve+croft wrote:

I changed my sky yahoo email pass word and it shows in My Account as being changed on that date.

---

Was this the link you used to change it @steve+croft :

https://skyid.sky.com/resetpassword/

And why did you change it ?

[steve+croft]

I changed it for security reasons because there were emails in my spam folder purporting to be from my email address. Using my laptop I logged into my account and followed the link to change the password.

[Mark39]

Try the link in @caesarome's post. Enter your Sky Yahoo Mail address as the username and click on Continue.

[steve+croft]

Tried the link, inserted my email address but got the message "Access denied" as I did not have permission.

[caesarome]

Was that the link you used when you said this:

---

@steve+croft wrote:

I changed my sky yahoo email pass word and it shows in My Account as being changed on that date. I also received an e mail confirming it has been changed but I can only log in with my old password. Why?

---

[steve+croft]

Thanks for your patience. I think it was, but not 100% sure.  I just tried it again and access is denied after putting in my email address.  The message also also refers to access being denied "on this server" (google chrome which is the one I always use for sky yahoo emails)

[caesarome]

Are you using a VPN, if so try turning it off. If you are not using one then try using a different browser like Edge or Firefox.

[steve+croft]

Will do. Thanks

[steve+croft]

I don't use VPN. I logged in using different server (Firefox) when I clicked on change the password, again got the message page wasn't available.

Steve

[steve+croft]

I used the old password to successfully log in using Firefox despite my personal details showing it was changed in August

[Mark39]

---

@steve+croft wrote:

I used the old password to successfully log in using Firefox despite my personal details showing it was changed in August

---

Where exactly are ypu seeing this? It doesn't sound as though you've changed it.

[jayach]

---

@steve+croft wrote:

I don't use VPN. I logged in using different server (Firefox) when I clicked on change the password, again got the message page wasn't available.

Steve

---

Chrome and Firefox are browsers, not servers. The server would be either the email server or the Sky server, depending on just where you are trying to sign in.

This is the link you should be using to change your email password:

https://skyid.sky.com/resetpassword/email, it's the same link you would access if you were doing it from within your account.

If you are unable to use it, could you paste a screenshot of the error you are getting, obscuring any personal info.

Whatever password you have changed, it's obviously not the Sky ID/email password (they are the same), so could you show us just where you are changing it?

[steve+croft]

Thank you I will try that, as you can probably tell I am a complete techno ignoramus