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Discussion topic: I changed my password but cannot open my emails as when it says we are sending a code to your phone

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This message was authored by bubbles15 This message was authored by: bubbles15

I changed my password but cannot open my emails as when it says we are sending a code to your phone

I changed my password but when I try to access my emails it says it is sending a code to my phones messages, but I haven't received it

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This message was authored by caesarome This message was authored by: caesarome

Re: I changed my password but cannot open my emails as when it says we are sending a code to your ph

Posted by a Superuser, not a Sky employee. Find out more

@bubbles15 

Try signing in with the recovery code.

 

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.


To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

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