0
Discussion topic: I changed my password but cannot open my emails as when it says we are sending a code to your phone
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
This message was authored by: bubbles15
Message posted on 01 Nov 2023 11:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
I changed my password but cannot open my emails as when it says we are sending a code to your phone
I changed my password but when I try to access my emails it says it is sending a code to my phones messages, but I haven't received it
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
Find out more
Message posted on 02 Nov 2023 09:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: I changed my password but cannot open my emails as when it says we are sending a code to your ph
Try signing in with the recovery code.
When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.
To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page