19 Jun 2024 08:29 PM
Posted by a Superuser, not a Sky employee. Find out moreYou could try temporarily disabling it completely to see what happens and if the same happens then restore it as you can rule out the broadband shield being the cause of the issue.
19 Jun 2024 08:41 PM
Thank you, I will try that and see what happens - I really appreciate your help
21 Jun 2024 11:17 AM
Hi
just to say thank you for your advice - that seems to have solved the issue - now emails are downloading as they should
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