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Discussion topic: How do I change my mobile number on my sky email account

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This message was authored by CarysR This message was authored by: CarysR

How do I change my mobile number on my sky email account

Hi,

 

im trying to access my emails but the mobile number for verification is a very old number, how do I change this to regain access to my emails?

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This message was authored by Mark39 This message was authored by: Mark39

Re: How do I change my mobile number on my sky email account

Posted by a Superuser, not a Sky employee. Find out more

If you kept a note of the Recovery Code as Sky recommended you can use it to turn off 2 step login, then set it up again with your new mobile number.

 

If you didn't,  you'll need to speak to Sky. They have a team who can turn off 2 step login for you, but there will be a 21 day delay before doing so.

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