Have received an email to say my sky yahoo mail account is out of date.

[alanash]

have had a couple of emails to say my sky yahoo mail account is out of date, and will be blocked from using in the next 48 hours ?.

[Mark39 · Accepted solution]

They're not genuine. Mark them as spam and delete them.

[DG503]

My e-mail account was almost hacked and I have out in another authentocationmethod but I got this message this morning and it looks different from the rest.  I access my e-mail account daily.  Is this still a scam

For your security, we have disabled all images and links in this email. If you believe it is safe to use, mark this message as not spam.Show images

Why is this message in Spam?

We believe this message is spam as you marked previous messages from the same sender as spam. If you want to receive future messages from this sender, please mark it as 'Not spam'.

It's not spam

Hello User,

Your Sky account will be closed because you have been ignoring all our update emails sent to you. 

If you wish to continue using this account, take action below,

CLICK TO UPDATE NOW

Note: We will close this account without your permission if this message is ignored.

Thanks for choosing us,

Your Sky Customer Team.

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[GD1]

@Mark39  See the reply from @Mark39   It applies to you, any email purporting to be from Sky about your email account being updated ot getting no response is a scam.

Sky would never address you as Dear User etc.

They would know who they are sending any email to if it was genuine.

[WHTON]

It is a scam. Just delete the message.

I have been a victim of the same scam.

Why hasnt Sky?yahoo blocked this scam?

[Mark39]

---

@WHTON wrote:

Why hasnt Sky?yahoo blocked this scam?

---

How do you expect them to do that?

As with everything else online, it's up to user awareness and caution.

[caesarome]

---

@WHTON wrote:

Why hasnt Sky?yahoo blocked this scam?

---

Because they are difficult to block as they are sent from abroad, if you remember that as long as you use your email account by logging in regularly then all emails like this can be marked as junk/spam.

[Stevie2024]

Must admit, I've had quite a few emails like this of late.  The email address that they're using gives it away to me almost immediately as a scam.  Still, it's disconcerting to see so many attempts being made.

I appreciate that it's hard for Sky to block these Phishing attacks but I wonder if they're thinking users should update their ID/password if such attacks persist? Or is that overkill?

Anyway, thanks to @Mark39 for the advice on marking as spam and deleting - exactly what I've been doing. 

[Mark39]

@Stevie2024 Sky do offer some wider advice on how to deal with potential phishing attacks, scams etc.

https://www.sky.com/help/articles/sky-scams-help

It's difficult to take action against the perpetrators as they simply create a new sending email address whenever they wish and carry on regardless. It's why it's crucial for us email users to be aware of the possibilities. Sadly, judging by the regular posts we see from customers who think they've been hacked, (in reality,they've given away their credentials by responding to a phishing email) that many are caught out.

[Stevie2024]

Thanks Mark - appreciate the advice 👍