Have changed my mobile number snd cant get into emails sky cant help dont know why

[Hep2]

The two step veravation code is linked to an old number and have phoned sky and they say can't be changed to new number can someone help please 

[Mark39]

If you kept a separate note of the Recovery Code as Sky recommemded, you can use it to turn off 2 step verification.

You can then set it up again using your new mobile number. 

If you didn't,  you'll have to follow it up with Sky, I'm afraid. They'll be able to turn it off for you.

[caesarome]

When you set this up @Hep2 on the screen was clearly shown a recovery code and you were told to make  note of it or to forward the email with it in to another email account so if you have this then you can use it to turn the autentication off then you can set it up with the new number you have.

To turn this off sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.