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Discussion topic: Followin a scam, I changed password. Lost everything. spoke to very helpful operator for nearly 2 ho

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This message was authored by Mike+Dowling This message was authored by: Mike+Dowling

Followin a scam, I changed password. Lost everything. spoke to very helpful operator for nearly 2 ho

Became a third-party victim in a scam. I changed password on yahoo mail account, but got no joy. Spoke for nearly 2 hours to operator trying to resolve problem which got me back on. But after a short time I was still not able to receive or send email. I cannot use 2 step verification (Mobile not available) so I need a simple secure fix. 

When signed in I get no new messages, and cannot my contacts list. 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Followin a scam, I changed password. Lost everything. spoke to very helpful operator for nearly

Posted by a Superuser, not a Sky employee. Find out more

Typically what happens is that the hacker sets up a filter to divert your incoming email elsewhere. Goodness knows what they achieve by doing so, other than causing a nuisance. Check via Settings > More Settings > Filters.

 

Also check your 'reply to' address via Settings > More Settings > Mailboxes > Your email address > reply-to address

 

You'll likely need to do so on a PC or laptop or a device which supports 'desktop mode'.

 

Make sure you're using a strong password - 8 characters, letters and numbers, not a word you would find in a dictionary or a pet's name etc.

This message was authored by GD1 This message was authored by: GD1

Re: Followin a scam, I changed password. Lost everything. spoke to very helpful operator for nearly

Posted by a Superuser, not a Sky employee. Find out more

@Mike+Dowling  Your duplicate thread created a few minutes ago has been removed, you already have this thread which has been responded to. 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by caesarome This message was authored by: caesarome

Re: Followin a scam, I changed password. Lost everything. spoke to very helpful operator for nearly

Posted by a Superuser, not a Sky employee. Find out more

@Mike+Dowling 

You said in your other post:

 

I have tried a repair but when go  to Settings>More settings>Filters, I have not got that available.

 

These settings (not a repair) are available via your online account here:

 

https://skyid.sky.com/signin/email/

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Mike+Dowling
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This message was authored by Mike+Dowling This message was authored by: Mike+Dowling

Re: Followin a scam, I changed password. Lost everything. spoke to very helpful operator for nearly

I can get into my email account, but cannot receive any mail. My inbox shows 'empty' and it seems that all mails are being held somewhere. How do I recover them, and reply to them?

This message was authored by caesarome This message was authored by: caesarome

Re: Followin a scam, I changed password. Lost everything. spoke to very helpful operator for nearly

Posted by a Superuser, not a Sky employee. Find out more

Have a read of this as it might be worth a try:


https://help.yahoo.com/kb/SLN2552.html

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