Emails from my Yahoo/Sky ac are going into the recycle bin of my Samsung email app & not inbox.

[Tony+Hewitson]

I have the Samsung email app on my S8 mobile phone. It is correctly linked to my Yahoo/Sky email account, however, when emails are received on my mobile they are going straight into the recycle bin rather than my inbox. I am still able to move them into the inbox but it's a bit annoying having to do this. I cannot see what the problem is& would appreciate any advice...

[caesarome · Accepted solution]

Have a read of this:

https://www.sky.com/help/articles/emails-automatically-being-sent-to-trash

[jayach]

@Tony+Hewitson 

Ignore what is happening on your mobile. Are they going into the recycle/deleted folder on Sky|Yahoo email. https://skyid.sky.com/signin/email

If so you need to investigate that.

[HBrace]

Sorry to jump onto this thread but I also have this issue.  However there is no 'more settings' option to select. Tried a couple of different browsers but my Apple emails still go in the Bin folder.  No rule has been set up but have had a few fake Sky emails recently so worried I have been hacked.

[Mark39]

@HBrace It's certainly typical of one of things a hacker might do - change your password, just in case. You can find the 'more settings' option by selecting 'settings' after logging in here: https://www.sky.com/signin/email

While you're there, check for anything else you might not have set up.

[HBrace]

Thanks.  Logged onto my PC and the setting was there, just not visible in Safari or Chrome on my iPad.  Deleted 2 rules that were moving stuff to the Deleted Items folder.  No idea how they got set up!

[Mark39]

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@HBrace wrote:

Deleted 2 rules that were moving stuff to the Deleted Items folder.  No idea how they got set up!

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If you didn't set them up, somebody with access to your email account did. Do change your password and consider whether 2 step verification might be a good idea. 

[jayach]

Whilst you are in more settings, check they haven't changed your "Reply to address", that is something else they frequently do.