Sky email account to be closed!

[Display+name+1888]

I log on using that link daily and I still got the message, how can I get confirmation the account wont be deletted please?

[caesarome]

@weetooner 

You might have been sent this due to not logging in here for a while:

https://skyid.sky.com/signin/email/

So if you can do this regularly then going forward you should have no further issues.

[caesarome]

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@Display+name+1888 wrote:

how can I get confirmation the account wont be deletted please?

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Call Sky ?

If you do use the link posted here then you shouldn't have any issues. I login to mine once or twice a month and wasn't sent the email when Sky did this last year.

[Mark39]

@Display+name+1888 all you can do is contact Sky, but I'm pretty sure they'll only tell you what we've said here: that is, providing you've logged in via sky.com, you should be fine.

If it's any comfort the same concerns arose the last time this process was run, about a year ago, but I'm not aware of anyone ending up with their email account being deleted inappropriately.

[Icloud]

Just been told by sky customer service that these emails were sent out in error to sky mail customers. They will not be deleting accounts on 4th August. I use my account all the time, so that's reassuring.

[caesarome]

@Icloud 

That might not be correct so to make sure you keep your email make sure you login to it:

https://skyid.sky.com/signin/email/

[Mark39]

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@Icloud wrote:

Just been told by sky customer service that these emails were sent out in error to sky mail customers. They will not be deleting accounts on 4th August. I use my account all the time, so that's reassuring.

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The adviser you spoke to was wrong.

[Erykkthe+Viking]

I use Outlook, I take it this doesn't count as logging in at all? 

[Mark39]

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@Erykkthe+Viking wrote:

I use Outlook, I take it this doesn't count as logging in at all? 

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You're right - it doesn't. 

[Keith163]

Been sent what looks like a genuine sky email saying my account will be deactivated on the 4th of August if I don't start using it but I use it a log into it most days

[Mark39]

@Keith163 the email is genuine. Even if you're logging daily via an email app, you need to log in via sky.com periodically for it to 'count' as a valid log in by Sky

[Vassky]

I log in via sky.com every day, but still received the email today saying my account will be deleted on 4 August.  I'm concerned that Sky can't "tell" that I'm logging in via sky.com, as I shoiuldn't have received the email in the first place.

[Ellie152]

I have received multiple emails stating that my sky (yahoo mail) account will be closed on August 4th due to inactivity. However, I use this email address every single day. I have since logged in via the sky website to try avoid it being closed but later received another reminder email that it would be closed. I would like my account to be marked as active if possible or receive confirmation that it is now active. 

[mc321]

I  just got the same email and am starting to panic now

I use the email daily and if it closes this is a huge problem for me as i will lose access to everything that i need

What do i do about this?

[HelloDearie]

Sky themselves tell me it's a scam email and nothing will happen, although the advisor didn't seem sure of it in all honesty. 

my issue is I cannot log in using the link in the email as my sky id is not the same as the sky email that is/will be shut down, so I think I'm screwed. 

if I use my sky id to sign in as per the instructions I just get a message to say I can't set up a new yahoo email, which obviously isn't what I am trying to do.