Yahoo mail

[Mark39]

@DJD521 follow the instructions in the email and log in via sky.com.

If it helps, here's the login link you need: https://skyid.sky.com/signin/email/

[caesarome]

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@Memnon wrote:

I use etc. using 

sky.com/login

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I believe you should be zoo doing that although it is odd that link works for you and the other doesn't.

[Bumble1011]

To whom it may concern,

I've recently recieved an email to my @Sky.com yahoo email address that claims I've not been active on the account, despite signing into the account several times a day on my home PC.

Checking my sky account page, there also appears to be a notification there, listing a different deletion date, also for inactivity, despite signing into there as well on a semi-regular basis.

Why have I, a regular user of the service, recieved these messages?

[Claire273]

Oh, I've been trying to get through to the right department for the last hour. The virtual assistant gave me a number and it was the wrong one.

[Mark39]

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@Bumble1011 wrote:

Why have I, a regular user of the service, recieved these messages?

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Nobody here (we're not Sky) can tell you. Possibly the wrong selection criteria identifying who to email. If you're logging in via sky.com you should be ok.

[caesarome]

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@Claire273 wrote:

Oh, I've been trying to get through to the right department for the last hour. The virtual assistant gave me a number and it was the wrong one.

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@Claire273 

Phoning would be pretty much a waste of time so just use this link now and your email account will be safe:

https://skyid.sky.com/signin/email/

[Claire273]

I use that link to log in every day, sometimes several times. But I still have my email threatened with deletion. I don't believe you when you say if I log in on that link it will be OK. If that were so, why are they planning to delete my email account in the first place? I am currently logged in on that link.

[caesarome]

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@Claire273 wrote:

I don't believe you when you say if I log in on that link it will be OK. If that were so, why are they planning to delete my email account in the first place? I am currently logged in on that link.

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You don't have to believe me but just to say that is the one I use about once a month or so and haven't been sent this email. Quite why you are others have been sent this email is a mystery but I do remember the same happening last year and as far as I can remember not one person then came back to say they had lost access to their email account when using that link.

[caesarome]

@weetooner 

How do you access your email account, so do you use this link:

https://skyid.sky.com/signin/email/

[Mark39]

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@Claire273 wrote:

I don't believe you when you say if I log in on that link it will be OK. If that were so, why are they planning to delete my email account in the first place? I am currently logged in on that link.

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By all means ignore our advice and do your own thing.

[Racingrog12]

I have received and e-mail from Sky  that says my Sky emai account is closing soon:

' We've seen you haven't used your Sky email account in a while (that is the one that ends in '@sky.com').

We are getting in touch to let you know that unless you start using your account again. it will be deleted on 4 August .......... all you need to do is log back in before 4 August, and it'll stay active ...'.  There are links to MyAccount and rights, aswell as the usual T&Cs + Privacy policy.

It is signed 'Your Sky Broadband Team',  which is odd, just says 'hello'  rather than sayng 'Hello <myname>',  and has been sent to my other e-mail account that isn't an @Sky.com account, but is used as a back-up e-mail option.   I have also logged into my sky e-mail account through a browser recently, and have it set-up in outlook which is used/synced on a daily basis.

I am assuming it is a scam e-mail but wanted to check in case I need to do something.  

[Argggggggggh]

I logged in last night via sky.com.  This afternoon still got another email threatening deletions.  Clearly not worked.  Where are Sky !

[RobertHussey]

I use Sky Yahoo for email so web acces. just received ' Inactive email'  and closing down threat.  I am 90 years old and access sky yahoo each week. Does anyone have an email contact for SKY customer servcies please?

[caesarome]

@RobertHussey 

How do you access your email account, do you login via this link:

https://skyid.sky.com/signin/email/

[Ellmo]

I am also having problems with this issue. I'm having a nightmare trying to speak to someone. That Sky Bot was useless.

I'm also in a panic because everything is linked to my sky email.