Sky email account

[Argggggggggh]

Sky have said it ?

[Argggggggggh]

Nice if they could come on here and give a statement to that effect.

[Mark39]

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@Argggggggggh wrote:

Sky have said it ?

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It's what Sky say in their email and in their help guide: https://www.sky.com/help/articles/inactive-yahoo-mail-accounts

[Argggggggggh]

Ah I see, thanks.

ive done all that and then they sent me another email same as the first.  This automated  nonsense only works if the systems stay on script.  Clearly in this case they have not and human intervention from a sky employee is required 

[stepper7]

I guess we all done that already by coming to this page to compain.

[KevNewMedia · Accepted solution]

Hi Everyone

Thank you for your posts regarding the recent notifications around inactive email accounts ending in @sky.com. We're sorry about any inconvenience this may have caused.

We are currently investigating why some notifications may have been sent incorrectly; and will come back with a further update on this.

You can find out which mailbox the message is for by following these steps:

1.   Sign into the website. If you do not know which @sky.com email address we are referring to, sign into Sky.com using the email address the notification was sent to.
2. Click your name on the top right, the menu will appear.
3. Your Sky iD will be displayed, which is the first part of the sky email address.
4. If you'd like to keep this email account, click on Yahoo Mail from the menu.
5. You will be redirected to the mail account and don't need to take any further action

You can find more information about the process here:

https://www.sky.com/help/sky-yahoo-mail/inactive-sky-yahoo-acc/articles/inactive-yahoo-mail-accounts

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Thank you for tagging us @Mark39 

[Heinz57]

You say 

1. If you'd like to keep this email account, click on Yahoo Mail from the menu.
2. You will be redirected to the mail account and don't need to take any further action

The problem is I received the email saying the account will be deleted after doing this, how can we check if the account is still active and not scheduled for deletion.

[Mark39]

@Heinz57 

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@KevNewMedia wrote:

We are currently investigating why some notifications may have been sent incorrectly; and will come back with a further update on this.

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[Heinz57]

I'm aware that 'the reasons incorrect notifications have been sent in error and are being investigated', my question is 'Is there any way we can check to make sure the account isn't marked for deletion' and also will a confirmation that the account is not being deleted be sent once this has been investigated or will people be reliant on checking here. 🤔

[Pauline10]

I recently received an email from Sky Broadband Team ...no reply type email saying my email will be deleted in August .I use my email address everyday and am more than concerned that I will lose vital things . 
I thought Yahoo took over the emails ? My email address is still @Sky.com . HELP !! 

[DonAx]

@Pauline10 - perhaps look at the thread  below ... plenty of us in same boat but we have an answer from a sky employee which has been good to get an acknowledgement 

topic: Email saying account inactive and scheduled for deletion when account is used daily.

needless to say we all have our fingers crossed!

[caesarome]

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@Pauline10 wrote:

.I use my email address everyday and am more than concerned that I will lose vital things . 

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@Pauline10 

If you don't already all you need to do is to use this link to access your email account:

https://skyid.sky.com/signin/email/