Email saying account inactive and scheduled for deletion when account is used daily.

[vulcan777]

Got an email today from Sky Broadband Team saying my account is inactive and set to be deleted.  This is not correct as both my email accounts are used several times per day.  How do I them deleting an account that they incorrectly seem to think I'm not using ?

[tullulahbell]

Just had an email from Sky telling me my Sky email account will be closed due to lack of use. Didn't know I had one! How do I find out what it is? Thanks 

[BradleyP17]

Ive had the same email and constantly use my email daily, i cant seem to find anywhere to contact anyone?

[GD1]

@vulcan777 @BradleyP17  Does this email address you by name or as Dear customer?   Is the email asking you to follow a link?  If so that is a scam.

If not it's likely to be genuine but only of the email addresses you by name and asks youto login but not via a link within the email.

Are you logging into your sky email via a web browser?  https://www.sky.com/signin/email

[vulcan777]

It's legit.  I did all scam checks first.   It's addressed correctly and asks only that I login in to my account normally, no link to follow in the email.  

[caesarome]

@vulcan777 @BradleyP17 @tullulahbell 

You might have been sent this if you haven't logged into your email account here for a while:

https://www.sky.com/signin/email

So as long as you do this on a reagular basis then going forward you should have no issues.

[BradleyP17]

I logged in via sky email on the link only last week so why get the email today.  I regularly log in on web and through phone 

[Mark39]

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@BradleyP17 wrote:

I logged in via sky email on the link only last week so why get the email today.  I regularly log in on web and through phone 

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You should be ok then.

[Werdna56]

This issue was raised previously here:

https://helpforum.sky.com/t5/Email/Sky-Email-Account/td-p/4855304/page/6

Sky really needs to get its act together as it is sending out emails that clearly confuse its customers, me included. I have several Sky email accounts. The email I received was sent to the gmail recovery account that I use, and did not state which Sky email account it referred to.

I guess that if you haven't set up a recovery email account, then Sky just sends the email to the account it says it will close. Either way, Sky has not learned from the confusion it created when it sent out this emails last year.

Do better!

[MattH3]

i received that email too.. and similarly cannot find an actual human to talk to about it.

i can only think that i access the sky yahoo email through a yahoo web address/browser, and somehow sky therefore think i am not using the email - which is ridiculous as it is a heavily used email address.

anyway, all I have done is logged into sky.com and then found the email via their own site (not very easy), and logged into the email from there.  i am hoping that does the trick.

[Mark39]

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@MattH3 wrote:

anyway, all I have done is logged into sky.com and then found the email via their own site (not very easy), and logged into the email from there.  i am hoping that does the trick.

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That's all Sky are asking you to do, prevent your email account being deleted. There's a direct link to the online login page in @caesarome's post, repeated below: https://www.sky.com/signin/email

[caesarome]

Going forward @MattH3 you should be OK if you use this link:

https://www.sky.com/signin/email

[Janecaro]

I use that link every day and I've also got that e-mail today.

[Mark39]

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@Mark39 wrote:

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@BradleyP17 wrote:

I logged in via sky email on the link only last week so why get the email today.  I regularly log in on web and through phone 

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You should be ok then.

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@Janecaro 

[am7411]

I got an email saying that my email account will be shut in august unlesss I use it. I use my email account everyday and log in regularly. Not sure what to do or how to contact sky directly