Email arriving in trash bin after hacking and no filters!!!

[Nancy1980]

I've discovered that my email account has been hacked.  Emails have been sent to all of my contacts asking about amaxon accounts.  I have changed my password and set up 2 step verification.  I have also been through all filters and settings and have found nothing, however, my new emails are arriving straight in to the trash bin?

Does anyone have a cure for this please?

Thank you

[Mark39]

If you're sure there are no filters in place moving Inbox items to Trash, you could set one up, to do the reverse - move new items in the Trash folder to your Inbox?

[caesarome]

It would usually be a filter causing this to happen so if there are none then all you can do is to manually move them emails to your inbox as I don't think it is possible to set up a filter yourself for this.

[jayach]

@Nancy1980 

When you say you have checked all filters was this via an app/client?

It needs to be checked via Sky online. https://skyid.sky.com/signin/email