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Discussion topic: Email account closing soon as not logged into. It was sent to my gmail email but quoted my @sky.com

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This message was authored by Impy This message was authored by: Impy

Email account closing soon as not logged into. It was sent to my gmail email but quoted my @sky.com

Received an email from sky at email contact sky

Saying Email account closing soon as not used.  It was sent to my gmail email address but quoted my @Sky.com. The @Sky.com is used daily. Which email address is closing do they actually mean? Copy of email below

 

Your Sky email account
is closing soon

Hello,

We’ve seen you haven’t used this Sky email account in a while (this is the one that ends ‘@sky.‌com’).

We’re getting in touch to let you know that this account will be closing on 18 June 2024. This means you won’t be able to access any emails in your inbox after this date.

If you’re still using your account, don’t worry. Log back in before 17 June 2024 and it will stay active.


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Email account closing soon as not logged into. It was sent to my gmail email but quoted my @sky.

Posted by a Superuser, not a Sky employee. Find out more

The email has been sent to you because as it says you haven't logged into your Sky email address for a while, so you can do this via here now:

 

https://skyid.sky.com/signin/email/

 

It will have been sent to your Gmail address as that is the address you have setup on your account to receive emails from Sky relating to your account.

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Email account closing soon as not logged into. It was sent to my gmail email but quoted my @sky.

Posted by a Superuser, not a Sky employee. Find out more

The email has been sent to you because as it says you haven't logged into your Sky email address for a while, so you can do this via here now:

 

https://skyid.sky.com/signin/email/

 

It will have been sent to your Gmail address as that is the address you have setup on your account to receive emails from Sky relating to your account.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Impy
Topic Author
This message was authored by Impy This message was authored by: Impy

Re: Email account closing soon as not logged into. It was sent to my gmail email but quoted my @sky.

Thanks for the reply. My @@sky email has been logged into numerous times and on different devices. I will wait and see if I get anything else. I would phone but can't find a number to ring. 

This message was authored by Mark39 This message was authored by: Mark39

Re: Email account closing soon as not logged into. It was sent to my gmail email but quoted my @sky.

Posted by a Superuser, not a Sky employee. Find out more

Are you logging in using your browser? Use the link in @caesarome's post.

 

I don't know whether using an app to log in is detected by Sky's usage monitoring tool.

This message was authored by caesarome This message was authored by: caesarome

Re: Email account closing soon as not logged into. It was sent to my gmail email but quoted my @sky.

Posted by a Superuser, not a Sky employee. Find out more

I'm not sure there is much Sky can do so I would suggest logging into your email again today if you are yet to do this since receiving this email.

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