Changed my phone number and lost my recovery code and now cannot sign in.
ive Changed my phone number and lost my recovery code and now cannot sign in on my PC as it says i need one or the other. I canot change my phone number to my new one as it keeps sending the code to my old phone which i have no access to.
How do i get my account back on my PC and set up my new recovery code and phone number?
Re: Changed my phone number and lost my recovery code and now cannot sign in.
Posted by a Superuser, not a Sky employee. Find out more
If you didn't keep a separate note of your Recovery Code as Sky recommended, you'll have to call Sky, I'm afraid, and ask them to turn off 2 step login for you.
You'll then be able to set it up again using your new mobile number.
