Changed my phone number and lost my recovery code and now cannot sign in.

[Mark+Oldershaw]

ive Changed my phone number and lost my recovery code and now cannot sign in on my PC as it says i need one or the other. I canot change my phone number to my new one as it keeps sending the code to my old phone which i have no access to.

How do i get my account back on my PC and set up my new recovery code and phone number?

[Mark39]

If you didn't keep a separate note of your Recovery Code as Sky recommended, you'll have to call Sky, I'm afraid, and ask them to turn off 2 step login for you.

You'll then be able to set it up again using your new mobile number.

It will take Sky 21 days to do this.