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Discussion topic: Cant access sky yahoo email. It keeps tryong to semd 2 step verification code to my old phone number

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This message was authored by: caesarome

Re: 2 Step verification - not receiving the code on my phone

Posted by a Superuser, not a Sky employee. Find out more

@Marybush 

I have moved your post to that you made on the same issue last week, you never replied to our posts so if you go back up this page can you answer our questions then we can try to help you.

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This message was authored by: Marybush

Re: 2 Step verification - not receiving the code on my phone

Do you have to have the vaccination code 

This message was authored by: caesarome

Re: 2 Step verification - not receiving the code on my phone

Posted by a Superuser, not a Sky employee. Find out more

@Marybush 

The verification code is send to your mobile phone, the number of which was shown on the screen so was this correct ?

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This message was authored by: Marybush

Re: 2 step verification permanently prompting me

I can't get the verification code it's supposed to get through my phone number but I don't get it 

This message was authored by: Mark39

Re: 2 Step verification - not receiving the code on my phone

Posted by a Superuser, not a Sky employee. Find out more

@Marybush you could help us to help you by answering our previous posts, rather than just posting the same thing multiple times:

 


@caesarome wrote:

@Marybush 

The verification code is send to your mobile phone, the number of which was shown on the screen so was this correct ?


 

This message was authored by: Marybush

Re: Not getting verification codes for login to email

Why don't they just leave the verification code off or make it easier for people but they make things harder for older people i still can't log into my sky yahoo account or my sky yahoo emails 

This message was authored by: Mark39

Re: Not getting verification codes for login to email

Posted by a Superuser, not a Sky employee. Find out more

@Marybush happy to try to help, but you're ignoring our replies to your posts. It may be best for you to call Sky.

This message was authored by: caesarome

Re: Not getting verification codes for login to email

Posted by a Superuser, not a Sky employee. Find out more

@Marybush wrote:

Why don't they just leave the verification code off 


They have since this afternoon @Marybush so if you need help in gaing access PLEASE read our posts here then we will help you.

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This message was authored by: Marybush

Didn't want to change my mobile number

Just want to log into my sky yahoo account without the verification code 

This message was authored by: caesarome

Re: Didn't want to change my mobile number

Posted by a Superuser, not a Sky employee. Find out more

@Marybush 

We have give you numerous pieces of advice but you keep ignoring us ?

 

If you made a note of your recovery code then when you next come to login select the "sign in with code" option at doing so will turn 2FA off and for the time being at least you should be able to login next time without these issues.

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