Cant access email on Windows laptop

[davidsuperhoops]

I have been using a mac for years with no problems accessing email.  I have just got a windows laptop and using the built in mail app attempted to set up my email accounts. Gmail account worked fine but my 2 sky email addresses are proving impossible to do.  I get a message "We couldnt access this account. You might need to update your password or give the account permission to sync this device". I can get my email successfully on the yahoo web page and on my Mac and on my phone.

I also tried using Spark but that doesnt work either.

Any help gratefully received as i dont really want to give up and just use the web page. Many thanks

[caesarome]

For this issue see if it works after generating a password here and using this nstead of you usual password when setting these accounts up. Each address will need its own generated password:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

[davidsuperhoops]

Many thanks for your reply. I did that, I dont get the error message now but still no emails coming through. I tried twice.

[caesarome]

There have been reported emails with the windows mail program so are these emails appearing via your online account ?

[davidsuperhoops]

Yes I can access emails from both accounts on the yahoo webpage, for now I have made a shortcut to it on my desktop. I have also tried with Spark and nothing comes through on that either

[caesarome]

Did you set windows mail up as pop or imap, perhaps try the other ?

[davidsuperhoops]

I had already tried both.

I just downloaded Blue Email and tried but I get the error " Setup cannot finish. Cannot connect to server".

I also just tried turning off temporarily my antivirus and firewall but didnt make any difference. My gmail still works fine.

[davidsuperhoops]

What makes it even more odd is that every time i try to log in I get an automated email saying that someone is trying to log in to my account- is it you?

[caesarome]

Perhaps try a mail program like Thunderbird instead.

[davidsuperhoops]

Just tried Thunderbird. Got "Unable to connect to server, probably wrong username or password". Im going to have to, unfortunately, use the web login fulltime

[caesarome]

Are you using your isusl

password or the generated one with Thunderbird ?

[davidsuperhoops]

The usual password. Thunderbird didnt offer any alternative

[caesarome]

Is it set as "OAuth2" as the protocol ?

[davidsuperhoops]

Im really not sure what that is. However I just went into Windows mail and a message came up for the first time "SSL error. Would you like to ignore it?" I clicked yes and my emails finally started coming through. So looks like its sorted but I have no idea what all thats about. Many thanks for your help