Can’t send email from my sky/ yahoo account

[Neil+Big+Ears]

I can receive email but not send. I use an iPhone and have checked all settings and password.

[caesarome]

What is happening when you try to send an email ?

[Neil+Big+Ears]

I get message saying " cannot send mail, username or password is incorrect " but we have checked username and password.

[Neil+Big+Ears]

@caesaromeThank you for your help!

[caesarome · Accepted solution]

All you should need to do is to generate a 16 digit password and use that instead of the usual password it uses, you can you can generate the 16 digit password here:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

[TinaD56]

Being unable to send from my sky yahoo email account I've followed the advice and got a new 16 digit password. However, the instruction says to enter this in the mail app under the "incoming mail server" heading. In settings I have an "outgoing mail server" heading but no incoming. And nowhere else to enter a password. The iPhone (XS) has latest updates etc, 

[caesarome]

Close the mail app down, then on your iphone go to Mail > Accounts > Your account and see if you can see here when to enter the 16 digit password.