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Discussion topic: Can’t receive emails in my inbox since account was hacked and can’t find more settings to help solve

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This message was authored by Nat46 This message was authored by: Nat46

Can’t receive emails in my inbox since account was hacked and can’t find more settings to help solve

Many of my  contacts received an email from my account which wasn't me so I changed my password.

 

I have looked on the forum for similar issue but the advice said to login into yahoo go to settings and then more settings.  I do not have an option for more settings so wondered what else I can do.

 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Can’t receive emails in my inbox since account was hacked and can’t find more settings to help s

Posted by a Superuser, not a Sky employee. Find out more

If you're using a mobile device, you need to select desktop mode (or similar wording) to see 'more settings'.

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t receive emails in my inbox since account was hacked and can’t find more settings to help s

Posted by a Superuser, not a Sky employee. Find out more

@Nat46 

Login to your online account:

 

https://skyid.sky.com/signin/email/


Go to Settings > More Settings > Filters and remove anything that you did not setup.

 

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

 

And again remove anything here that you did not setup.

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Nat46
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This message was authored by Nat46 This message was authored by: Nat46

Re: Can’t receive emails in my inbox since account was hacked and can’t find more settings to help s

Thanks it worked going through a different computer and I can receive emails again.

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