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Discussion topic: Can't access Sky Email on Chrome but ok on android and Edge browser.

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This message was authored by Anita+Tamworth This message was authored by: Anita+Tamworth

Can't access Sky Email on Chrome but ok on android and Edge browser.

Anyone know what's happening with the Sky.com website? I can't access the help functions or my emails. Keep getting a message:

{"message":"Control character in cookie value or attribute."}

 No idea what it means but I have cleared my cache and browsing history but still no good. I can access email on Microsoft Edge and my android phone but I prefer Google Chrome.

 

Any ideas any one?

 

Thanks!

 

 


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This message was authored by jayach This message was authored by: jayach Answer

Re: Can't access Sky Email on Chrome but ok on android and Edge browser.

Posted by a Superuser, not a Sky employee. Find out more

@Anita+Tamworth wrote:

I have cleared my cache and browsing history but still no good.


That won't clear the cookies, which is where the problem is.

Delete, allow and manage cookies in Chrome - Computer - Google Chrome Help

 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Can't access Sky Email on Chrome but ok on android and Edge browser.

Posted by a Superuser, not a Sky employee. Find out more

It's definitely a cookie issue. Before you clear your browser cache, make sure you've closed all Sky.com websites.

 

(Works fine on Chrome for me)

This message was authored by jayach This message was authored by: jayach Answer

Re: Can't access Sky Email on Chrome but ok on android and Edge browser.

Posted by a Superuser, not a Sky employee. Find out more

@Anita+Tamworth wrote:

I have cleared my cache and browsing history but still no good.


That won't clear the cookies, which is where the problem is.

Delete, allow and manage cookies in Chrome - Computer - Google Chrome Help

 

Anita+Tamworth
Topic Author
This message was authored by Anita+Tamworth This message was authored by: Anita+Tamworth

Re: Can't access Sky Email on Chrome but ok on android and Edge browser.

@Mark39 Thank you. I made sure all sites closed and cleared cache and cookies again.

 

This time it let me put in username/password, then flipped back to the previous message.

 

Weird!

 

Just tried an 'incognito' browser in Chrome and that has worked perfectly!

 

 

Anita+Tamworth
Topic Author
This message was authored by Anita+Tamworth This message was authored by: Anita+Tamworth

Re: Can't access Sky Email on Chrome but ok on android and Edge browser.

@jayach  Thank you! 💐

 

That did it.

 

Normal service has resumed 😊

 

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