02 Sep 2024 05:43 PM
Anyone know what's happening with the Sky.com website? I can't access the help functions or my emails. Keep getting a message:
{"message":"Control character in cookie value or attribute."}
No idea what it means but I have cleared my cache and browsing history but still no good. I can access email on Microsoft Edge and my android phone but I prefer Google Chrome.
Any ideas any one?
Thanks!
02 Sep 2024 06:02 PM
Posted by a Superuser, not a Sky employee. Find out more
@Anita+Tamworth wrote:I have cleared my cache and browsing history but still no good.
That won't clear the cookies, which is where the problem is.
Delete, allow and manage cookies in Chrome - Computer - Google Chrome Help
02 Sep 2024 05:48 PM
Posted by a Superuser, not a Sky employee. Find out moreIt's definitely a cookie issue. Before you clear your browser cache, make sure you've closed all Sky.com websites.
(Works fine on Chrome for me)
02 Sep 2024 06:02 PM
Posted by a Superuser, not a Sky employee. Find out more
@Anita+Tamworth wrote:I have cleared my cache and browsing history but still no good.
That won't clear the cookies, which is where the problem is.
Delete, allow and manage cookies in Chrome - Computer - Google Chrome Help
02 Sep 2024 06:05 PM
@Mark39 Thank you. I made sure all sites closed and cleared cache and cookies again.
This time it let me put in username/password, then flipped back to the previous message.
Weird!
Just tried an 'incognito' browser in Chrome and that has worked perfectly!
02 Sep 2024 06:20 PM
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