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Can receive email but not send email in Thunderbird

Runner
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Can receive email but not send email in Thunderbird

I'm presently using a laptop with Windows 7 and Windows Live Mail but I have bought a new laptop running Windows 10. On this laptop I have installed Thunderbird to handle my emails. I have 4 separate email accounts and I have set them up on Thunderbird and it seemed to be working fine as my emails were being downloaded when I started Thunderbird but I was still answering my emails using the Windows 7 laptop. I decided to run a test tonight on the Windows 10 laptop by sending test emails from one account to the others but although they appeared to send and no error messages appeared no messages appeared. I have set up both laptops side by side and checked the setting etc. and everything is correct. The only difference I can see is that although my incoming mail is pop.tools.sky.com on both laptops, my outgoing mail has Sky Mail - in front of smtp.tools.sky.com in Thunderbird and there doesn't appear to be a way to remove my name. By the way as well as checking and double checking all my settings I have also switched off my antivirus and my firewall and sent test emails and nothing happened. All my settings are the same and my passwords are all correct so why can't I send emails from Thunderbird on my Windows 10 laptop? Someone said something about changing my password but I'm not sure if I would have to change passwords for all 4 email accounts and I'm worried that if I do that I may not be able to access my emails on my Windows 7 laptop!

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Oracle
Posts: 70,039
Post 2 of 5
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Re: Can receive email but not send email in Thunderbird

Your set up appears to be correct so after you sent these emais did you check your online Sky email account at Sky.com to see if they have appeared there?

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Runner
Posts: 3
Post 3 of 5
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Re: Can receive email but not send email in Thunderbird

Hi, no actually I didn't. I'm going to clear all my messages from my Sky account and then I'll send some tests later and see if they go through. What I can say is that the messages appear in my sent items folder. I'll get back on this.

Editor
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Post 4 of 5
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Re: Can receive email but not send email in Thunderbird

You have found the one thing I particularly dislike about Thunderbird. Although you can easily set up multiple POP/IMAP servers it assumes  you will use the same SMTP server for them all.

It is possible to set up multiple SMTPs. This may help explain it.

http://kb.mozillazine.org/Multiple_SMTP_servers_%28Thunderbird%29

 

Runner
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Post 5 of 5
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Re: Can receive email but not send email in Thunderbird

Interesting. Thanks for that.

 

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