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Discussion topic: Accidentally marked an email as spam and emptied spam folder

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This message was authored by: foxon

Accidentally marked an email as spam and emptied spam folder

Hi,

 

I marked an email as spam by mistake and then emptied my spam folder. 

 

I've read that to undo this, I needed to mark that email as 'not spam' and all would be okay but can't do this as I'd emptied the spam folder already.

 

I have older emails from the same address and tried marking one as spam and then not spam but this hasn't worked.

 

I don't have any addresses listed as blocked in my settings.

 

Can anyone advise what I need to do to reverse my mistake please?

 

Thank you!

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This message was authored by: Mark39

Re: Accidentally marked an email as spam and emptied spam folder

Posted by a Superuser, not a Sky employee. Find out more

I'm not sure if emails are moved to your Deleted folder when you empty the Spam folder - it's worth a check.

 

Failing that, you could try Yahoo's recovery process here. I'm doubtful that it will work with the Spam folder, but again, you night want to try it: 

https://uk.help.yahoo.com/kb/account/recover-lost-deleted-emails-sln2552.html

 

Otherwise it has gone, I'm afraid.

This message was authored by: GD1

Re: Accidentally marked an email as spam and emptied spam folder

Posted by a Superuser, not a Sky employee. Find out more

@foxon  Unless the email is in the deleted folder, as emptying the spam folder may put the emailes into the deleted folder, there isnt a way to get deleteted email back.  

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: foxon

Re: Accidentally marked an email as spam and emptied spam folder

Thanks. Nothing in the deleted items but have submitted a request as suggested.

 

I don't care about getting that email back, but marking as spam and empyting that folder seems to have blocked all emails from that address now.

 

What I need to do is unblock that address for future emails if that makes any difference to potential solutions? I can't see any way to do that.

This message was authored by: caesarome

Re: Accidentally marked an email as spam and emptied spam folder

Posted by a Superuser, not a Sky employee. Find out more

You could try setting up a filter saying that all emails from that address are sent to the inbox, it might be worth a try ?

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This message was authored by: foxon

Re: Accidentally marked an email as spam and emptied spam folder

Thank you for the reply. I did try that yesterday without success.

 

I get a few emails from this address around 9am every day so know that anything tried yesterday didn't work!

 

So I seem to have blocked all incoming emails from a particular address and just need to unblock that address so emails come through again. 

 

Thank you for any help!

This message was authored by: caesarome

Re: Accidentally marked an email as spam and emptied spam folder

Posted by a Superuser, not a Sky employee. Find out more

It might be worth trying this:

 

Settings > More Settings > Security & Privacy and delete the email address here if it is listed.

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This message was authored by: foxon

Re: Accidentally marked an email as spam and emptied spam folder

Thank you again. I have no addresses listed in blocked so nothing to delete.

 

I assume what I did is causing the emails to be stopped at an earlier point I don't seem to have access to, so the yahoo spam filter is stopping them?

This message was authored by: jayach

Re: Accidentally marked an email as spam and emptied spam folder

Posted by a Superuser, not a Sky employee. Find out more

Whatever is stopping you getting the emails, it won't be the spam filter, that will just put them in spam, not block them.

Unfortunately I can't imagine what else could be blocking them if they are not in your block list.

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