Want to live chat with Sky? Here’s how to contact us

Community Manager

Are you experiencing issues with your Sky product or service and want to live chat with one of our advisors?


Live chat is no longer available, but we have some handy messaging options. 


Follow our help guides to get the right contact options for you. 




Ask the Sky Community


Here's Where to get started.

New Viewer

I am a user of sky films, but am about to cancel when my contract ends in a couple of months. 

The reason is to many animated films, I don't like them and will not watch them.

Just watched a great film, Red Sparrow, if you like thrillers it's a must.

More like this Sky and I may consider staying.

Would suggest you have a rating system good films , it might help you to recognise what people want to watch.

New Viewer


I have sky q and am wandering about how the mini q box works?do you just pay a one off payment for the box and receive all channels on the package i have or do i also have to pay an extra monthly fee on top of what im paying already

i watch football through my laptop the problem i have is if im watching it through sky sports the picture is rubbish but when i watch it on bt sports its brilliant ..... WHY ?


New Viewer

Hi I’ve paid my bill on the 21st of jan but it’s still saying it’s over due can you please tell me why that is

New Viewer

I keep loosing subtitles. Its set but not showing

Community Manager

Hi @Ann+Webber


What's the programme affected? Do you have a Sky+ or Sky Q box?