your braodband isn't with us

[Soup11]

Moved house recently. Got an appointment to setup the Internet. Engineer came out and said there is a fault so it won't be as fast as it should be but at least you are connected. Been fine for the last month. Today the Internet was down. When I checked my sky app it says your broadband isn't with us.

Any reason sky have apparently cancelled my Internet?

[GD1]

@Soup11  You would need to ask Sky if this is the case as we are all customers here.

Have you tried calling 150 on your landline?  Does it connect to Sky?  Have you checked that there isn't a fault somewhere?  

You could try this link to see what happens with the results  https://www.sky.com/help/home/broadband/connecting-to-my-broadband/trouble-connecting/no-connection-...

[TheDMT2018]

I'm having a similar issue.

Sky Ultrafast Broadband installed today by Sky. 

Logged onto 'MySky' app and went to test the broadband feature and it says 'your broadband isn't with us'.

It absolutely is.

I'm watching sky and enjoying internet (via Sky) with my SkyHub Router, installed by a man in a Sky uniform with a Sky van.

Whilst looking at my contract ...... with sky.

[caesarome]

@TheDMT2018 

You might need to give it 24 hours for the system to catchup since your installation.