xDSL Link down, WAN link down

[andrew249]

Posting again as no response to original post. Urgently need help from Sky on broadband connection constantly dropping. At times it happens several times an hour and each time lasts for 2-3 minutes disrupting all internet access during that time.

Router log example below.

21:25:12 syslog: [777294.542000] Line 0: xDSL link down

21:25:12 syslog: ptm0.1 - WAN link DOWN.

21:25:12 syslog: DHCP lease invalid(WANoE). Connection DOWN.

21:25:15 syslog: Clear IP addresses. IP connection DOWN.

21:25:16 syslog: Voice IP Connection Down

21:25:16 syslog: [777297.616000] Line 0: xDSL G.994 training

21:25:18 syslog: Voice Disconnected

21:25:18 syslog: sky dhcpc client (v0.0.1) started

21:25:23 syslog: Voice DeInitialized

21:25:42 syslog: [777311.617000] Line 0: VDSL G.993 started

21:25:42 syslog: [777323.617000] Line 0: VDSL G.993 channel analysis

21:25:42 syslog: [777324.678000] Line 0: VDSL2 link up, Bearer 0, us=19000, ds=66998

21:25:42 syslog: [777324.678000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0

21:25:45 syslog: sky dhcpc client (v0.0.1) started

21:26:22 syslog: ptm0.1 - WAN link UP.

21:26:22 syslog: Received valid DHCP lease from server.  Connection UP.

21:26:22 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D21121BC007696/6CA0B4E57B50/90.211.230.207/7.04.0004.R/2a02:c7c:aac5:4300::1]

21:26:32 syslog: WAN IPV6 UP

21:26:32 syslog: Voice IP Connection Up: 2a02:c7c:aac5:4300::1/64

21:26:32 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D21121BC007696/6CA0B4E57B50/90.211.230.207/7.04.0004.R/2a02:c7c:aac5:4300::1]

21:26:34 syslog: Voice Configured

21:26:38 syslog: Voice Initialized

[Doc5907]

@andrew249 

I saw that you also got no response to you 20th Dec post so I have escalated this to Sky.

Sky should be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.



Look out for a blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.



You can find out more about this process in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/#M1014

[FLC]

@andrew249 

Have you tried connecting directly to the test socket in the master socket to rule out your home wiring? If not you'll need a microfilter to make the connection.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @andrew249.