wifi very slow last few days

[susie24]

current speed with just 1 device connected to wifi is approx 1M from 15M usual ( )

i have run the following with no improvement in wifi speed

- have checked wifi connection using sky test 

- reset router to factory settings

- moved router to different location

- disconnected SKYQ LAN connection

NB: LAN connection slow also

[Mr+Flibbles+86]

Hi there @susie24 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks