wifi keeps dropping out

[parkes]

My wifi  stats show everything working fine . but my  iphone  keeps disconeecting and  therefore using my mobile data . my smart meter  doing the same.  we tried to use a chrome cast and  the film just buffers . 

[Highlinder]

@parkesYour smart meter does not work off your Wi-Fi they have there very own sim to connect with your supplier, that as well as the In Home Display.

Does the disconnect of your iPhone happen when you are in the same room as the router. I also take it that the casting device and the TV you are trying to cast on to are in the same room as the router?

[parkes]

thanks for info on smart meter. that answers that question . my router is  in the home office  never had an issue for years Now  wherever in the  bungalow  with phone it drops in and out  and the casting  my  son  tiried to set up when he stayed with us    film will load start to play for a miniute then  buffers 

[Highlinder]

@parkesDoes the film play normally if you just leave it running on the tablet or does that do the same also?

[parkes]

my son was  using  his phone it would play fine on that  just  not on tv . 

 my main issue is my mobile phone as  didnt realise  wifi  was dropping out and so i was usuing my mobile date  which is with ee  so  had to purchase more mobile data 

[Highlinder]

@parkesWhere is the router positioned within the property? Is it in an open space and not behind anything?

[parkes]

my router is   on a shelf with nothing  around it 

[parkes]

i also have a  sky wifi booster

[Highlinder]

@parkes  Is the booster in a good place for coverage around the property? Or do you need another to help with coverage?

[parkes]

Sky have said that  the booster is more than suffiecent    

[parkes]

i live in a  small bungalow

[Highlinder]

@parkesThat could mean thick walls and the Wi-Fi signal is unable to get through them. I take the booster you have is from Sky? Did you take out broadband boost or did Sky give you the booster in order to help with coverage?

[parkes]

i got the booster as part of the package .   neighbours havnt  got a problem and  i had not got a problem   till a few weeks ago . i have been with sky for 5 years 

[Highlinder]

@parkes  Does seem that booster is either not doing its job now as you are having problems, or Sky does need to visit to see theat coverage is not over your property. Have you tried before coming on the forum to talk to Sky about this and that the booster is no longer giving you the coverage that you are supposed to have throughout your property?