wifi dropping in the afternoon

[canejac93]

My wifi keeps dropping between 3-4pm for the last week or so, comes straight back on but happens a couple times in a row. This is causing a significant disruption as I work from home and today was on a Teams call when it dropped. When I check mySky, it shows everything working fine, no known issues, but obviously this isn't the case. 

Any ideas what could be causing this and how to fix ?

Router stats below:

[cookiemonsteruk]

@canejac93 

I can see your router dropped 10 minutes ago and you are very close to your green roadside cabinet .How many times a day is this happening and for how long

[canejac93]

Hi @cookiemonsteruk, it's happening 2-3 times a day, always between 3-4pm. It comes back a few minutes later so seems like it's just a temp glitch, but can't see why it should have started doing this all of a sudden? 

[cookiemonsteruk]

@canejac93 

Have you seen any openreach vans in the area .  You are so close to your cabinet you'd probably .  Unfortunately unless it disconnects 10 or more times a day or your speed drops below your guarantee i'm afraid sky will come to the same conclusion a glitch or openreach working

[canejac93]

@cookiemonsteruk no haven't seen any vans by the green cabinet recently. How annoying! It's so weird it's happening multiple times in a row and always within the same hour period. As it's been happening for almost a week now, is it worth raising with Sky to see if they're aware of any reason for it (ongoing works nearby, issues with when maintenance is scheduled, etc). Thinking as I work from home and often have meetings in the afternoon, this could lead to more problems losing calls.

[cookiemonsteruk]

@canejac93 

There's nothing i can think off that will drop the connection without affecting your wifi . So worth a try contacting them to see why it happens between such specific times

Contact sky as on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[jamesn123]

@canejac93 

DOes anything happen in or around your house at that time? Plug timers, Heating, hot water, appliances, scheduled events etc?

[cookiemonsteruk]

@jamesn123 

Was thinking the same but thought rein and shine and doppler rain radars etc only affected wifi

[canejac93]

@jamesn123 no hot water is the only scheduled thing but that comes on in the early morning

[cookiemonsteruk]

@canejac93 

No milhtary bases or airfields ?

[canejac93]

Nothing that I'm aware of. 

It's dropped 7 times today; noticing a pattern where it will drop & reconnect nearly immediately and then drop again 2-3 minutes later.

It's difficult to work when it keeps dropping Teams calls & losing access to shared drives. 

[jamesn123]

@canejac93 

It would certainly be time to get an engineer to look at as the problem could be external to your property.