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Discussion topic: when I uncheck the wifi box and click apply for 2.4Ghz I get message cannot connect to safari?

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Anita16
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when I uncheck the wifi box and click apply for 2.4Ghz I get message cannot connect to safari?

‎22 Apr 2024 12:38 PM

I am trying to split the bands  but when I uncheck the wifi box and click apply for 2.4Ghz I get message cannot connect to safari and then I cannot do anything g except press back button which just takes me back and the tick box has the tick back in it - any help please? 

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cookiemonsteruk
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Re: when I uncheck the wifi box and click apply for 2.4Ghz I get message cannot connect to safari?

‎22 Apr 2024 12:41 PM

Posted by a Superuser, not a Sky employee. Find out more

@Anita16 

 

Can you try a chrome browser preferrably with an etherneted device

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Chrisee
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Re: when I uncheck the wifi box and click apply for 2.4Ghz I get message cannot connect to safari?

‎22 Apr 2024 12:45 PM

Posted by a Superuser, not a Sky employee. Find out more

@Anita16 there is a bug where the web interface for Sky hubs wont work properly with Safari.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Anita16
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Re: when I uncheck the wifi box and click apply for 2.4Ghz I get message cannot connect to safari?

‎22 Apr 2024 12:58 PM

@cookiemonsteruk I am using iPhone and iPad which is Safari -can I  change one of these to chrome? 

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cookiemonsteruk
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Re: when I uncheck the wifi box and click apply for 2.4Ghz I get message cannot connect to safari?

‎22 Apr 2024 01:04 PM

Posted by a Superuser, not a Sky employee. Find out more

@Anita16 

 

You should be able to download the chrome browser for iphone/ipad from the app store

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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Anita16
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Re: when I uncheck the wifi box and click apply for 2.4Ghz I get message cannot connect to safari?

‎22 Apr 2024 01:12 PM

Thanks for help - I'll give that a try 

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