weak hub power/signal

[Diamante]

Just recived sky glass and puck today .All set up .

Had to take sky glass in order to get a discount on package .

Works well (early days) .I originally called because eurosport is now tnt (£30) .Wanted to save money to include TNT ,but failed.Second reason was to complain (again!!) about poor speed from hub.Juan told he would increase my fiber FOC and with sky glass will not need to worry about wifi from hub .

No, thats not the case wifi from hub has definitely slowed down over time,as I have complained a few times to sky. Not complaining about speed to the hub, but from the hub  .

Best speed i get is;

Download Mbps 79.74 Upload Mbps 31.30 Ping ms 13 31 156 (right up at hub ) .

Move into next room;

Download Mbps 7.34 Upload Mbps 30.17 Ping ms 20 17 154 Huge differance ! Avarage detached bungalow.

Can I get a free replaceent hub/max?

Sky Full Fibre 150

Speed to your hub

152Mb/s

152 megabits per second

Guaranteed download speed

100Mb/s

100 megabits per second

Upload speed

31.7Mb/s

31.7 megabits per second/broadband boost

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Diamante]

Finished chatting with sky.Had to upload evidence to sky myphoto - speeds dropped to 7mbps and got a photo of that and sent it to them (and a few others) .

Said I had to call 150 and discuss options with contact centre . Hopefully no more hassle arguing my point and they will just send a new hub . They are replacing older hubs like mine anyway (got this when upgraded to sky q in 2017) . According to internet routers have a life of 3/5 years .Netgear recommends 3 years !!

Anyway have time now so will call and see what happens .

[Diamante]

they are sending an engineer to the house - no cost. Thought it would be cheaper to just send a new hub?

[Diamante]

I was promised an engineer free of charge on !2 March . But still no appointment

[Diamante]

I was promised an engineer free of charge on 12 March . But still no appointment??