vyne.co.uk website blocked for Sky broadband users only

[Tom-Vyne]

Our website has suddenly been made unavailable for Sky broadband providers only. We have had several reports in the last hour of the website not being served to Sky customers, however all other broadband providers continue to work correctly.

(removed)

Our site is used for patients to place medical prescription requests, so we have lots of vulnerable customers potentially struggling to request a prescription.

We've tried a few different support routes (including being hung-up on in a call) and can't find a way to raise it with Sky. Hoping this will work!

Thanks!

Moderator note: Removed third party link.

[cookiemonsteruk · Accepted solution]

@Tom-Vyne 

Below is a link . "Next step" brings up an email address to contact when your own website is wrongly blocked

https://www.sky.com/help/articles/sky-broadband-shield-sites-not-filtering-correctly

Its easier than instructing all your customer to add exceptions to or disabling broadband shield

[Johnbownas]

I'm having the same problem. Emailed the address  few weeks ago and had an auto reply but no follow up. Tried WhatsApp but once I finally got to someone they left the conversation as soon as I tried explaining the problem.