Discussion topic: upgraded to gigafast not working

This message was authored by: Stacey52 · ‎18 Jun 2024

I upgraded my wifi to the gigafast package and i was told it could take upto 48hours before the changes take effect. Its now past 48hours and im not receiving my quaranteed speeds its below that

This message was authored by: GD1 · ‎18 Jun 2024

@Stacey52 You upgraded your broadband from what? Where you on superfast or Ultrafast?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Stacey52 · ‎18 Jun 2024

It was ultra fast 1

This message was authored by: jamesn123 · ‎20 Jun 2024

Hi @Stacey52

Please reboot your Openreach ONT & Router, then post a screenshot of a speed taken on an ethernet connected device at speedtest.net

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

Discussion topic: upgraded to gigafast not working

upgraded to gigafast not working

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