upgrade to full fibre from superfast

[Highlinder]

@rml123  Which speed of full fibre did you sign up to?

[rml123]

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@TimmyBGood wrote:

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@rml123 wrote:

Also, do i need to insist all the copper infrastructure stays in place? 

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Once there's Openreach optical infrastructure at an address, no ISP can purchase wholesale copper service in the future.  Ultimately the aim is to shut down the copper network entirely because it's essentially an Edwardian technology (i.e. over a century old)

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Sorry i have finally found the Quotes button! 🙂  Hmmm that's not so good if they then create a differential in the prices when my contract runs out, but the confusion is that I will still be on a Superfast package with full fibre, which doesn't really exist as a product. Thanks for the info again.

[TimmyBGood]

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@rml123 wrote:

 the confusion is that I will still be on a Superfast package with full fibre, which doesn't really exist as a product. .

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Not really a confusion: your address would have a full fibre connection currently running a slightly unusual 80Mbs wholesale speed band.  I suspect at that point any ISP would offer their regular 100Mbs entry level Ultrafast product simply to reduce potential administrative overhead.

[rml123]

They didn't tell me on the call. It was a call centre with a lot of background noise pressuring me to take it. I refused at first because i'm happy with what i've got but when they said free upgrade to full fibre i accepted. Didn't really have time to think about the speed, just assumed it was quicker. I had to check afterwards to make sure it was genuinely sky (it was).

[rml123]

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@rml123 wrote:

They didn't tell me on the call. It was a call centre with a lot of background noise pressuring me to take it. I refused at first because i'm happy with what i've got but when they said free upgrade to full fibre i accepted. Didn't really have time to think about the speed, just assumed it was quicker. I had to check afterwards to make sure it was genuinely sky (it was).

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Sorry that was in answer to Highlinder. Usually reply will reply on a forum, but keep forgetting quotes button.

[rml123]

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@TimmyBGood wrote:

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@rml123 wrote:

Also, do i need to insist all the copper infrastructure stays in place? 

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Once there's Openreach optical infrastructure at an address, no ISP can purchase wholesale copper service in the future.  Ultimately the aim is to shut down the copper network entirely because low-voltage electrical signalling over pairs of wires is essentially an Edwardian technology (i.e. well over a century old)

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ChatGPT found me this pdf which could be of interest to anyone on the forum. Apparently there is a "stop sell" policy for the entire exchange area that kicks in on a certain date depending on where you live

https://www.openreach.co.uk/cpportal/content/dam/cpportal/public/images-and-documents/home/products/...

[TimmyBGood]

@rml123 

Stop Sell more closely relates to the upcoming end of PSTN (analogue) voice service currently scheduled for January 2027 rather than the longer-term project of entirely discontinuing use of copper circuits, which has no published target date.  It's likely that some metallic bearers will still be in use into the next decade, carrying digital broadband signal with 'telephone' calls made using VoIP.

The projects do have considerable overlap: it's just that it's going to be really hard (and commercially unviable) to get FTTP to the final 15% of properties.

[rml123]

Just to follow up, the full fibre was installed. Someone sub-contracted by Openreach turned up but only with a 10m cable so had to come back later with a 20m cable to be able to reach the ONT.

They were very good in understanding where I wanted the fibre have to say and did a thorough job and am pleased with the work, but SKY should really make it clear that it's not just a "small hole in your outside wall", its a hole in your inside walls as well which I knew about beforehand only because I investigated it (unless you are fortunate enough to a have room and a double power socket in your hallway which I don't.)

I now have an extra 0.5mpbs according to sky service checker 🎉 but i guess it needed doing at some point. 

[TimmyBGood]

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@rml123 wrote:

SKY should really make it clear that it's not just a "small hole in your outside wall", its a hole in your inside walls as well 

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No, typically not, because they usually refuse to bring the ONT deeper into the property than the inside of an external wall...

If the customer insists and has a compliant installer then holes are necessary because optical cable really doesn't like being shut in a door-jamb.

Entry into a hall without local power supply is an obvious complication: that was the traditional location for a line-powered handset back through the 1970s, but rather less useful now.

[rml123]

So after this full fibre installation my bill has just gone up from £30.50 to £46.00 for superfast broadband, after they said there would be no increase! And when i phone to complain they say they can't just put me back on my previous package and keep offering me packages that cost more than current package! They want the time and date of the call I originally received as if they don't believe it. Getting a callback tomorrow.

Not impressed.

[JimM1]

@rml123 Just looks like all your discount's have been stopped and now on the full package price unless your 24month contract period has ended that will automatically put you upto full price, with the FREE Fibre upgrade it is not normally free it's a please we will give it to you, but renew for 24 months here is your price happy about it and off you go. Would be online looking at all the bills past and present on your account before the call, and yes calls are not the way to do it, by the sound you have NO e-mail or anything so LOOK in your My Messages section on your account also. HTH

[rml123]

Yes i am out of contract but was assured on several occasions my discounts apply until October 2025 so no need to look for a new contract until then. As I think I said earlier in the thread, on the original call it was offered to me with a slight increase in price which I refused as my broadband was fine as it was, so the caller then offered it to me at no extra cost. 

[rml123]

Just had another call, they have listened to the call and they agree with me (as if i'd have agreed to a 50% price increase for no extra service) but can't refund the full amount, they can only reduce my original subs by £3 a month, give me FF100 broadband, and even had to forgo the promised £10 goodwill gesture to make up the full refund amount!

I've looked at my future bills which have been updated with the new amounts and they look nothing like what i have been promised (overcharging of course). No refund appears yet. I'll give it a few days to appear before i ring back again. I had a complaint which was closed immediately because i agreed with the resolution - well hang on what if the bills are still wrong?

It really is terrible service.