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Discussion topic: ultrafast broadband and personal alarms

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This message was authored by pjohng This message was authored by: pjohng

ultrafast broadband and personal alarms

What do I need to do in order for my personal alarm to work with sky ultrafast


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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: ultrafast broadband and personal alarms

Posted by a Superuser, not a Sky employee. Find out more

@pjohng it depends on the alarm you have. If it connects via wifi it will operate as before. If it uses the phone line to connect it becomes more complicated and if you order a full fibre connection the agent will talk you through the options.

 

In essence with Ultrafast and indeed almost all new broadaband services the phone connection switches from being through traditional phone sockets to a voice service via the Sky hub which will have a phone socket on its back. This will allow connection of a traditional phone or alarm but only works if the hub is powered and connected. The old copper based phone lines carried a voltage that meant phones and alarms worked during a power cut. Newer alarms are designed with battery back ups and even have built-in sim cards that work when the internet is down.

 

The copper phone system is being de-commissioned but there are various workrounds including changing alarms etc being developed but not everything is in place yet. Currently Sky wont accept an order for a Ultrafast service if they think your alarm would not function properly. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: ultrafast broadband and personal alarms

Posted by a Superuser, not a Sky employee. Find out more

@pjohng 

 

What sort of alarm ? Home security or panic button etc

 

Alarm providers that used to provide over the copper cable should have made provisions for the change

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
pjohng
Topic Author
This message was authored by pjohng This message was authored by: pjohng

Re: ultrafast broadband and personal alarms

Its a medical alarm so I guess I should contact them first.

 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: ultrafast broadband and personal alarms

Posted by a Superuser, not a Sky employee. Find out more

@pjohng 

 

Contact the local authority, or whoever issued the existing one.  What you are possibly looking is something like a gsm hub and neck worn panic button which should be available for rent 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: ultrafast broadband and personal alarms

Posted by a Superuser, not a Sky employee. Find out more

@pjohng it depends on the alarm you have. If it connects via wifi it will operate as before. If it uses the phone line to connect it becomes more complicated and if you order a full fibre connection the agent will talk you through the options.

 

In essence with Ultrafast and indeed almost all new broadaband services the phone connection switches from being through traditional phone sockets to a voice service via the Sky hub which will have a phone socket on its back. This will allow connection of a traditional phone or alarm but only works if the hub is powered and connected. The old copper based phone lines carried a voltage that meant phones and alarms worked during a power cut. Newer alarms are designed with battery back ups and even have built-in sim cards that work when the internet is down.

 

The copper phone system is being de-commissioned but there are various workrounds including changing alarms etc being developed but not everything is in place yet. Currently Sky wont accept an order for a Ultrafast service if they think your alarm would not function properly. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
pjohng
Topic Author
This message was authored by pjohng This message was authored by: pjohng

Re: ultrafast broadband and personal alarms

Ok thanks for that . everything I need to know

pjohng
Topic Author
This message was authored by pjohng This message was authored by: pjohng

Re: ultrafast broadband and personal alarms

Good Thank you 

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